What is your return and exchange policy?
Please visit our Returns and Exchanges page for a detailed description of our return and exchange policy.

Do you offer discounts for first time customers?
If you are a first-time customer be sure to subscribe to our newsletter to stay in the know of all new arrivals, events, and promotions. You can subscribe in the pop-up. Once subscribed you will receive a welcome code to receive 5% off your first full price order.

I just placed an order, where is my email confirmation?
In most circumstances it is more than likely that you have entered your email address incorrectly or it has been sent to your spam folder. Please email lilobb@focus-support-my.com with your name and order number after checking this. Our team will amend this for you as soon as possible to ensure you receive all tracking updates.

How do I track my order?
Once your order has been shipped you will be emailed a tracking number to the email address you provided when the order is placed. If you have not received an order confirmation email please contact us at lilobb@focus-support-my.com so we can verify that the correct email address was provided.

Can I cancel or modify my order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands.
We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
If your order has not yet been picked and packed you are able to request a modification. If you have any questions please email our team at lilobb@focus-support-my.com.